Refund policy

Return & Refund Policy

Last Updated: October 23, 2026

This policy applies to purchases made through https://mobiim.com/.

1. 30-Day Return Window

You may request a return within 30 calendar days of receiving your order.

Email hello@mobiim.com with your order number, the item you wish to return, and the reason for your request.

Once approved, please ship the return within 14 calendar days.

2. Return Eligibility

For change-of-mind returns, products must be:

• Unused, unwashed, unaltered, and in their original condition.

• Free from food residue, stains, scratches, odors, or other signs of use.

• Returned with original packaging, accessories, manuals, and included components, where supplied.

• Accompanied by your order number or another valid proof of purchase.

You may open the packaging to inspect an item. However, cookware and bakeware must not have been heated or used for cooking, food containers must not have been used to store food, and appliances must not have been used to prepare food or beverages.

Our return policy is not a free-use trial.

These conditions do not prevent you from reporting damaged, defective, or incorrectly supplied products.

3. Exceptions

Gift cards and personalized or custom-made products are not eligible for change-of-mind returns. Any product-specific restriction will be disclosed before purchase.

Sale and discounted products follow the same return conditions as full-price products.

These exceptions do not limit applicable rights concerning defective or misrepresented goods.

4. Return Instructions

Contact us before mailing your return. We will provide authorization, the confirmed return address, and shipping instructions.

Do not automatically send merchandise to our business address. The appropriate destination will be confirmed for your return.

Pack items securely, including any fragile components. Retain your carrier receipt and tracking number until the return is complete.

5. Return Shipping and Fees

For change-of-mind returns, including ordering the wrong size, color, or product, customers pay return shipping costs.

If we offer a paid return label, we will disclose its cost and obtain your agreement before issuing it or deducting the amount from your refund.

For damaged, defective, or incorrect items, Mobiim covers necessary return shipping costs. Contact us before purchasing postage so we can provide a prepaid label or another suitable return arrangement.

We do not charge a restocking fee.

6. Damaged, Defective, or Incorrect Items

Please contact hello@mobiim.com as soon as you discover an issue. Include your order number, a description, and relevant photos where available.

Retain the item and packaging while we review the request. We will arrange an appropriate replacement, return, or refund.

The unused-item conditions for change-of-mind returns do not prevent claims involving a defect discovered during normal use.

7. Inspection and Refund Timing

We will inspect your return and notify you of the decision within 5 business days of receiving it.

Approved refunds will be initiated to your original payment method within 10 business days of approval. Your bank or payment provider may require additional time to display the funds.

If a return is declined, we will explain why and discuss the next steps. Any proposed charge to send the item back to you will require your agreement.

Business days exclude weekends and U.S. public holidays.

8. Refund Amount

Approved refunds cover the amount paid for returned products, including applicable refundable sales tax and reflecting discounts applied at purchase.

For change-of-mind returns, original shipping charges and customer-paid return postage are not refundable.

For damaged, defective, or incorrect products, we will also refund any original standard shipping charge attributable to the affected item.

If your order qualified for free shipping, we will not retroactively charge outbound shipping because a return reduces the order below $90.

No additional discretionary deductions apply to approved refunds.

9. Exchanges and Cancellations

We do not offer direct exchanges. You may arrange an eligible return and place a separate order for another item.

For damaged, defective, or incorrect products, contact us so we can arrange an appropriate resolution without additional necessary shipping charges.

Cancellation can only be confirmed before dispatch. Confirmed cancellations will be refunded in full within 10 business days. Once shipped, the return process applies.

10. Consumer Rights

Nothing in this policy limits rights or remedies that cannot be excluded under applicable consumer protection laws.

11. Contact Us

Mobiim
Email: hello@mobiim.com
Phone: +1 956-328-7194

Business Contact Address:
1501 Sam Houston Dr # 10F
Harlingen, TX 78550
United States

Please obtain authorization and the confirmed return address before mailing merchandise.