Shipping policy
Shipping Policy for Mobiim
Thank you for shopping with Mobiim! We are committed to providing you with the best possible shipping experience. Please review our shipping policy below for details on how and when your order is delivered.
1. Order Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
* Standard Shipping: Estimated delivery takes 7-15 business days depending on your destination.
* Please note that delivery delays can occasionally occur due to customs processing, high-volume seasons, or postal service disruptions.
3. Shipment Confirmation & Order Tracking
Once your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
4. Customs, Duties, and Taxes
Mobiim is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. Damaged or Lost Packages
If your order arrived damaged, or if your package is lost in transit, please contact us immediately so we can file a claim with the carrier and resolve the issue for you.
Contact Us:
If you have any further questions, please don't hesitate to reach out to us at hello@mobiim.com.